Refund policy

RETURN & REFUND POLICY

Last updated: August 25, 2026

 

We want you to love your Stormberry mat. If something isn't right, here's how returns, exchanges, and refunds work.

 

14-Day Returns

 

You have 14 days from the date your order is marked delivered by the carrier to request a return or exchange. To start a return, email us at shop@stormberry.net with your order number.

 

Items must be unused, unwashed, and in their original condition. Customers are responsible for return shipping costs. There is no restocking fee.

 

Once we receive and inspect your return, we'll process your refund to your original payment method within 3-5 business days.

 

Damaged, Defective, or Incorrect Items

 

We stand behind the quality of our products. If your item arrives damaged, defective, or is not what you ordered, we will make it right.

 

To be eligible for a replacement or refund on a damaged or incorrect item: you must contact us at shop@stormberry.net within 5 days of your tracking number showing delivered.

 

You must include clear photo evidence of the damage or defect, and your order number must be included in your message.

 

Approved claims will receive either a replacement item or a full refund at our discretion. We do not require you to return the damaged item.

 

Lost or Delayed Packages

 

If your tracking shows delivered but you have not received your package, please wait 3 business days as packages are sometimes delayed by the carrier after showing delivered.

 

If it still hasn't turned up, contact us at shop@stormberry.net and we'll help you start a carrier search or claim.

 

Wrong Address

 

Stormberry is not responsible for orders shipped to an incorrectly entered address.

 

Please contact us immediately after ordering if you notice an error so we can attempt to correct it with the carrier before your order ships.

 

Contact

 

shop@stormberry.net

Stormberry LLC, PO Box 340020, San Antonio, TX 78234

We typically respond within 1-2 business days.