Shipping policy
SHIPPING POLICY
Last updated: August 11, 2026
Processing Times
Stormberry offers in-stock mats and print-on-demand mats.
In-Stock Mats
In-stock mats are packed and shipped by Stormberry within 1 to 2 business days. Business days exclude weekends and holidays.
Print-on-Demand Mats
Print-on-demand mats are produced after your order is placed. The product page will identify these items.
Production usually takes 1 to 3 business days before shipment. Production times are longer during holidays, sales, and peak seasons.
Orders containing both in-stock and print-on-demand mats will arrive in separate packages. Tracking information will be sent for each shipment.
Shipping Costs
Shipping charges appear during checkout.
Free shipping applies only when your order meets the offer requirements shown at checkout. The merchandise subtotal after discounts and before taxes determines free-shipping eligibility.
Shipping and Delivery Times
In-stock mats generally ship through USPS.
USPS Ground Advantage: 2 to 5 business days
USPS Priority Mail: 1 to 3 business days
Print-on-demand mats ship directly from our production partner. The carrier and delivery estimate depend on the production location and destination.
Delivery estimates begin after processing ends. Carrier delays, weather, holidays, and other delivery disruptions affect arrival dates.
Lost or Delayed Packages
If your tracking has not updated for seven business days, please email shop@stormberry.net. We will review the shipment and help begin a carrier search or claim.
If tracking shows delivered but your package is missing, please check with members of your household, neighbors, nearby delivery locations, and your local carrier office. Some packages arrive within two business days after the first delivery scan.
Stormberry is not responsible for theft after the carrier confirms delivery.
Incorrect or Incomplete Addresses
Please review your shipping address before submitting your order.
If you notice an error, email shop@stormberry.net as soon as possible. We are unable to change an address after shipment.
If a package is returned because of an incorrect or incomplete address, reshipping requires a new shipping payment. Original shipping charges are nonrefundable.
International Orders
International shipping is available for select mats where offered during checkout.
Customers are responsible for customs fees, duties, taxes, and import charges assessed by the destination country. Customs processing affects delivery times.
Questions
For shipping questions, contact:
shop@stormberry.net
Stormberry LLC
PO Box 340020
San Antonio, TX 78234
We typically respond within 1 to 2 business days.